Terms of Service: Plurai Inc

Last Updated: Apr 27, 2026

These Terms of Service (“Terms”) govern your access to and use of the products, services, software, APIs, and platforms (collectively, the “Services”) provided by Plurai Inc. (“Plurai,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

1. Services Overview

Plurai provides infrastructure for building, testing, evaluating, securing, and optimizing AI systems, including:

• Simulation of real-world scenarios
• Evaluation and testing workflows
• Guardrails and policy enforcement
• Optimization and observability

Specific features and functionality may vary by product.

2. Eligibility

You must be at least 18 years old and legally capable of entering into these Terms.

3. Accounts

You may be required to create an account to access certain Services.

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities under your account

4. Customer Data

4.1 Ownership

You retain all rights, title, and interest in and to any data you submit to the Services (“Customer Data”).

4.2 Responsibility

You represent and warrant that you have all necessary rights and permissions to provide Customer Data.

5. Data Handling

5.1 Processing Model

Customer Data may be processed transiently to provide the Services.

5.2 No Training on Customer Data

Plurai does not use Customer Data to train its models or any third-party models.

5.3 Data Retention

• Prompts and inference content are not retained beyond processing, except for limited operational logs used for security and reliability
• Logs are minimized and restricted to necessary purposes

6. Third-Party Services

Plurai may use third-party providers, including OpenAI and Google Gemini, to process data as part of the Services.

These providers act as subprocessors and may process data according to their own policies.

7. Acceptable Use

You agree not to:

• Use the Services in violation of applicable laws
• Submit unlawful, harmful, or infringing content
• Interfere with or disrupt the Services

8. Outputs

The Services generate outputs, including datasets, evaluations, and models (“Outputs”).

• Outputs are provided “as is”
• You are responsible for validating Outputs
• Plurai does not guarantee accuracy, completeness, or fitness for a particular purpose

9. Fees and Payment

If applicable:

• Fees will be specified in your order form or pricing plan
• Payments are non-refundable unless otherwise agreed

10. Intellectual Property

10.1 Company IP

Plurai retains all rights in and to the Services and underlying technology.

10.2 Customer Data

You retain ownership of Customer Data.

10.3 Outputs

Subject to your compliance with these Terms, you may use Outputs for your internal or commercial purposes.

11. Confidentiality

Each party agrees to:

• Protect the other party’s confidential information
• Use it solely for purposes of the Services

12. Security

Plurai implements administrative, technical, and organizational safeguards, including:

• Encryption in transit
• Access controls
• Secure infrastructure practices

Plurai’s security program is designed in alignment with the principles of the American Institute of Certified Public Accountants SOC 2 Trust Services Criteria.

13. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

Plurai disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

14. Limitation of Liability

To the maximum extent permitted by law:

• Plurai shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the amount paid by you in the 12 months preceding the claim

15. Indemnification

You agree to indemnify and hold harmless Plurai from claims arising from:

• Your use of the Services
• Your Customer Data
• Your violation of these Terms

16. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

17. Changes to Terms

Plurai may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

18. Contact

For questions, contact: privacy@plurai.ai

Product-Specific Terms – Vibe-Training

The following terms apply specifically to the Vibe-Training product. In case of conflict, this section prevails for Vibe-Training.

19. Vibe-Training Overview

Vibe-Training enables users to define intent through prompts or examples and automatically generate:

• Edge-case datasets
• Evaluation pipelines
• Guardrails and policy enforcement
• Optimization workflows
• Custom aligned models (“SLMs”)

The product supports simulation, evaluation, guardrails, and optimization of AI systems.

20. Data Handling (Vibe-Training)**

20.1 No Training on User Data

Plurai does not use prompts, feedback, or uploaded documents from Vibe-Training to train models.

20.2 Transient Processing

• Inputs are processed in real time
• Prompts and request content are not retained beyond processing, except for limited operational logs

20.3 Data Minimization

• No persistent storage of prompts
• No use of customer data for model improvement
• Synthetic data is used where applicable

20.4 SLM (Small Language Models)

Models generated via Vibe-Training:

• Do not retain customer data
• Are derived from synthetic or system-generated data
• Are optimized for task-specific evaluation and enforcement

21. Third-Party Processing

Vibe-Training may utilize third-party providers, including:

• OpenAI
• Google Gemini

These providers act as data processors.

22. Content Responsibility

You are solely responsible for:

• Data submitted to Vibe-Training
• Compliance with applicable laws
• Ensuring you have rights to submitted content

Plurai does not actively monitor or filter content.

23. Outputs (Vibe-Training)**

Outputs generated by Vibe-Training:

• Are automatically generated
• May not be complete or error-free
• Must be validated before production use

24. Product Limitations

Vibe-Training:

• Does not guarantee correctness of AI systems
• Does not eliminate all risks
• Should not replace human oversight